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Travel add-ons
Spend features in Europe
Spend add-ons in Europe
Services
Travel services
Explore our travel booking and mobility services.
Book and Spend
Manage and Organize
Track and Budget
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Human assistance, whenever it matters
Travel support
without the wait.
When something goes wrong, travelers should know exactly where to turn. KEYZY gives every traveler a direct way to communicate with support, get assistance and speak with a real person when they need it.
Message support
Ask questions, report problems or request help directly through the platform.
Call directly
Speak directly with customer support when a phone call is the better option.
24/7
Support availability
1 min
Target response
Human
Expert assistance
KEYZY TravelCare
Support is online
Explore
Our Services
Flights
Global flight solutions
Accommodation
Hotels & stays
Car Rental
Flexible mobility
Travel Planning
Smart trip planning
Transfers
Airport & city transfers
Travel Essentials
Everything for your journey
Global Travel
Travel anywhere
Experiences
Discover more
Flights
Global flight solutions
Accommodation
Hotels & stays
Car Rental
Flexible mobility
Travel Planning
Smart trip planning
Transfers
Airport & city transfers
Travel Essentials
Everything for your journey
Global Travel
Travel anywhere
Experiences
Discover more
KEYZY AI
Support assistant online
AI assistant
Need help with a flight, hotel or travel change?
Your first line of
travel assistance.
The KEYZY AI assistant helps travelers understand what to do next, find the right support option and get their issue in front of the right team. When human assistance is needed, the traveler can move directly into a conversation with customer support.
Ask the AI
Get guidance about common travel questions and what to do next.
Message a human
Move directly into a support conversation when you need personal help.
Call support
Speak with customer support when the situation needs a direct conversation.
Escalate when needed
Important or urgent situations can be routed to the appropriate support team.
AI assistance when you need quick guidance. Human support when the situation requires a person.
How support works
From a question
to a solution.
Travelers do not need to search for phone numbers, open multiple websites or figure out who is responsible. Support is designed around the traveler and the situation.
Start a conversation
Open the support experience and explain what you need. You can ask about an existing trip, a booking or an unexpected problem.
Get guided assistance
The AI assistant can help understand the situation and guide the traveler toward the appropriate next step.
Connect with support
If human help is needed, the traveler can communicate directly with the customer support team or call support.
Messaging support
Keep the conversation inside the travel platform and communicate directly with the support team.
Direct phone support
When typing is not enough, travelers can speak directly with customer support.
Real humans.
Real travel support.
Technology helps travelers get started quickly, but the experience does not stop with automation. KEYZY gives travelers a direct path to real customer support whenever they need human assistance.
24/7 support availability
Designed for travelers across time zones.
TravelCare
Stay informed about travel risks, disruptions, local situations and other events that may affect your employees.
Group travel
Coordinate support for groups and multiple travelers with one dedicated point of contact.
Personal concierge
Get help with the details of a journey, including transport, meeting rooms, bookings and special arrangements.
Last-minute changes
When plans change, your travelers can contact support to help cancel, rebook or adjust their journey.
Complete travel assistance
One support team for
the whole journey.
Support is not limited to one part of the booking. Travelers can reach out when they need help before, during or after their journey.
Flights
Help with bookings, schedule changes, cancellations and rebooking.
Ground transport
Arrange airport transfers, cars, parking and transportation.
Accommodation
Get assistance with hotels, stays and accommodation changes.
Events & conferences
Support for conference tickets, events and business travel arrangements.
Meeting locations
Find and arrange meeting rooms at your destination.
Travel changes
Get help when schedules, meetings or travel plans change unexpectedly.
Support that goes
beyond bookings.
Corporate travel does not always go according to plan. Employees can encounter delays, disruptions, health situations, security concerns or unexpected changes. Your travel program needs a support layer that can respond.
Travel disruption assistance
Travel risk information
Health and medical assistance
Direct human communication
Traveler support
Available 24/7
Travel risk monitoring
Corporate travel assistance
Medical assistance
Corporate travel assistance
Security support
Corporate travel assistance
Human travel support
Corporate travel assistance
Direct customer call
Corporate travel assistance
Support team online
Travelers can start a conversation through messaging or call customer support directly when they need help.
KEYZY 24/7 Travel Support
AI guidance when travelers need quick answers. Human support when the situation needs experience, context and a real conversation.
Always within reach
When your travelers
need help, we're there.
Give your employees a clear, reliable support experience throughout every business journey — from the first booking to the trip home.